Booking an Appointment

In order to reduce the long waiting time and to prevent the spread of infectious diseases, we are asking the visitors to come to the window by making appointments in advance.
Please note that we are not accepting walk-in visits at this time.

This is not for visa window appointments. For visa applicants please click here for details.

Date and Time

Monday – Friday (except holidays)
9:30am to 11:30am, 1:15pm to 4:15pm


For each service, please make the following appointments:
  1. Japanese Passports 【Application】& 【Pick up】
  2. Japanese Certificates 【Application】only
  3. English Certificates 【Application】&【Pick up】
  4. Registration for Overseas Voting 【Application】only  *Please contact our office if you need assistance with making an appointment
  5. Residential Registration Form (Zairyutodoke) *This can be submitted online
  6. Certificate to receive Japanese Pension
 *Japan Pension Service also accepts documents that have been notarized by a Notary Public. For details click here.


How to make an appointment

  • Important notices:
*Please come and check in at the lobby counter 5 minutes prior to your appointment time. You will be asked to show your ID and appointment number.
*We have a 30 minute grace period. Your appointment will automatically be cancelled if you are late for more than 30 minutes.
*Please take a numbered ticket once you enter the office. We will serve you by order.
  • Steps:
​​*Select [Next] two times and choose a date and time for your appointment.
*Please provide your name and email address.
*Confirmation email will be sent to you with your appointment number.
For Application Window 【Application】
For Pick up Window 【Pick up】


For cancellation, use the link of your confirmation email or send us an email at ( with your name and appointment number.